Salama store return policy

في أكتيف ماكس، نلتزم بضمان رضاك التام عن منتجاتنا. إذا لم تكن راضيًا تمامًا عن مشترياتك، نحن هنا للمساعدة. يرجى مراجعة سياسة الاسترجاع لدينا أدناه:

1. Refund eligibility
   We accept return requests within 14 days from the date of purchase.
   To qualify for a refund, the product must be in unused, undamaged, and resaleable condition, including the original packaging.
   In case of defective or damaged products, we will offer a refund or replacement, depending on your preference and stock availability.

2. Non-refundable products
   Customized or personalized products are not accepted for return unless they are defective.
   Digital products or downloadable content (such as nail art designs) are not refundable.

3. How to request a refund
   To apply for a refund, please contact our customer service team via Email [Enter Email/Contact form] with the Order Number, proof of purchase, and a brief description of the problem.
   You may be asked to send the product to us. We will provide you with return instructions.

4. Recovery processing
   Once the refund request is approved, we will process the refund to the original payment method within 7-10 business days.
   The shipping fee is non-refundable, and the return shipping cost is the responsibility of the customer, unless the product is defective or damaged.

5. Damaged or defective products
   If you receive damaged or defective items, please inform us immediately (within 7 days of receiving the item) and we will offer a full refund or replacement at no additional cost to you.

6. Permutations
   We do not provide direct substitutions. If you need a different product, please return the original product for a refund and then place a new order.

7. Contact us
   If you have any questions or concerns regarding the return policy, please feel free to contact our support team via email info@activemaxmarket.com.

شكرًا لتسوقك مع أكتيف ماكس! نحن نقدر ثقتك ونسعى لتقديم أفضل تجربة عملاء.